Looking  After Your Investment

WITH OUR WORDPRESS MAINTENANCE CARE PLANS

Your website is your 24-hour salesman for your business and service/products, so it is important to look after it. 

As technology evolves, website software is constantly being updated to make it more secure, faster and more visible to search engines.

Just like your smartphone and computer software needs updating, so does your website  More importantly, though, your website is a crucial part of your business and therefore requires extra care to make sure it continues to perform its functions.

Having your website up to date means a peace of mind that all software is up to date, secure against any unwelcome attacks and that it is actually online and operational for your customers and users.

These care plans are specifically designed for our Website clients. Please get in touch if you are not our website clients but would like to take this advantage.

 

Frequently Asked Questions

Can we cancel anytime?
Yep! Request a cancellation via email to linda@lollipopcreative.com.au and we will immediately stop the next payment.

Please note that once you cancel your careplan, you are responsible for the security and updates.  We are no longer available to take ad-hoc troubleshooting for changes not made by Lollipop Creative Studio.

Has it been a while?

If your website hasn’t been updated for while, you can request our Boost Plan. Please not that we might require that you start with this before signing up to our Care Plan (this will be provided on discount rate) if your site hasn’t been maintained for quite a while.

We will:

  • Optimise your site for fast and smooth performance
  • Update your WordPress Core + necessary plugins to minimise the chance of hackers and gremlins crawling into your website
  • Running the latest version of WordPress Platform
  • Fast and smooth and optimised for efficient performance
  • Up to date and secure from hackers and gremlins
  • Backed up remotely
  • Running the latest and greatest versions of the WordPress platform
  • Spam & Revisions clean up
  • Database optimisation

2 hour design & dev time is included and you’ll also receive a report on any improvements you can make to get it working the way you want.

I don't want to sign up to your careplan, but what happen if I need your assistance to update the website?

Just like a car, a regular service and maintenance is better for your website  than fixing a broken machine. You are at risk of having a non functioned website.

If you have any problems with your site and you are not with our care plan, we can take a look and give you a quote on case per case base. There will be a charge for the initial consultation to identify problems, and we have a right to refuse to fix if it has been tampered by the third party. 

What can we use for our dedicated support time?
You can make requests for changes such as:

  • Bug fixes
  • Performance improvements
  • Content updates
  • Design updates

If you have other tasks in your mind that might require more than your time, we will submit a quote separately on a discounted rate for you to approve.

Does the monthly time rollover?
The monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover.

You can take comfort in the fact that we will schedule your request within 24 hours after you contact us.

What happens if my website goes down or hacked?
We can’t guarantee that it won’t happen, however, the purpose of the care plans is to minimise the chance of it being down or hacked.

In case this happens, we will be right by your side to communicate with your web hosting on your behalf.

We will also assist in restoration and clean up with one of our backups.

DESIGN THE BRAND THAT YOU LOVE

Download our free workbook and attract more of your ideal customers who love everything about you. This workbook will help to get clarity about your brand and where you want to take it to.

 

 

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