Looking After Your Investment
WITH OUR WORDPRESS MAINTENANCE CARE PLANS
As technology evolves, website software is constantly being updated to make it more secure, faster and more visible to search engines.
Just like your smartphone and computer software needs updating, so does your website More importantly, though, your website is a crucial part of your business and therefore requires extra care to make sure it continues to perform its functions.
Having your website up to date means a peace of mind that all software is up to date, secure against any unwelcome attacks and that it is actually online and operational for your customers and users.
These care plans are specifically designed for our Website clients. Please get in touch if you are not our website clients but would like to take this advantage.
Basic
For basic/informational websites- WordPress training video
- Regular WordPress and security update
- Weekly Database Backup
- Monthly Spam & revisions cleanup
- Monthly Database optimisation
- Premium Plugin Updates (for Theme, Back up Buddy + all other purchased by us, excluding plugins required for special features)
- 30 Minutes trouble shooting & minor updates (updating menu, images, or installing plugins within the dedicated time
- Discount development, training and support $100/hour
- Cancel anytime
- Pay annually and get 1 month free (total of 11 month payment = $759)
Premium
For Woocommerce/Membership sites- Regular WordPress and security update
- Weekly Database Backup
- Monthly Spam &revisions cleanup
- Monthly Database optimisation
- Premium Plugin Updates (for Theme, Back up Buddy + all other purchased by us, excluding plugins required for special features
- 60 Minutes trouble shooting & minor updates (updating menu, images, or installing plugins within the dedicated time)
- Discount development, training and support $90/hour (can be used for Shopify/BigCommerce maintenance)
- Monthly Report
- Downtime monitoring
- Woocommerce + Membership core updates
- Cancel anytime
- Pay annually and get 1 month free (total of 11 month payment = $1089)
Wordpress Core Boost
- One off WordPress Core & security update
- One of Database Back up
- One off Spam & revision cleanup
- One off Database Optimisation
- One off Plugin updates (excluding premium updates)
- up to 2 hours development, training & support included. Additional hours are charged at $100/hr
- Site health report & recommendations
Frequently Asked Questions
Can we cancel anytime?
Please note that once you cancel your careplan, you are responsible for the security and updates. We are no longer available to take ad-hoc troubleshooting for changes not made by Lollipop Creative Studio.
Has it been a while?
If your website hasn’t been updated for while, you can request our Boost Plan. Please not that we might require that you start with this before signing up to our Care Plan (this will be provided on discount rate) if your site hasn’t been maintained for quite a while.
We will:
- Optimise your site for fast and smooth performance
- Update your WordPress Core + necessary plugins to minimise the chance of hackers and gremlins crawling into your website
- Running the latest version of WordPress Platform
- Fast and smooth and optimised for efficient performance
- Up to date and secure from hackers and gremlins
- Backed up remotely
- Running the latest and greatest versions of the WordPress platform
- Spam & Revisions clean up
- Database optimisation
2 hour design & dev time is included and you’ll also receive a report on any improvements you can make to get it working the way you want.
I don't want to sign up to your careplan, but what happen if I need your assistance to update the website?
Just like a car, a regular service and maintenance is better for your website than fixing a broken machine. You are at risk of having a non functioned website.
If you have any problems with your site and you are not with our care plan, we can take a look and give you a quote on case per case base. There will be a charge for the initial consultation to identify problems, and we have a right to refuse to fix if it has been tampered by the third party.
What can we use for our dedicated support time?
- Bug fixes
- Performance improvements
- Content updates
- Design updates
If you have other tasks in your mind that might require more than your time, we will submit a quote separately on a discounted rate for you to approve.
Does the monthly time rollover?
You can take comfort in the fact that we will schedule your request within 24 hours after you contact us.
What happens if my website goes down or hacked?
In case this happens, we will be right by your side to communicate with your web hosting on your behalf.
We will also assist in restoration and clean up with one of our backups.
