Looking After Your Investment
WITH OUR WORDPRESS MAINTENANCE CARE PLANS
Your website is your 24-hour salesman for your business and service/products, so it is important to look after it.
As technology evolves, website software is constantly being updated to make it more secure, faster and more visible to search engines.
Just like your smartphone and computer software needs updating, so does your website More importantly, though, your website is a crucial part of your business and therefore requires extra care to make sure it continues to perform its functions.
Having your website up to date means a peace of mind that all software is up to date, secure against any unwelcome attacks and that it is actually online and operational for your customers and users.
Our website care means
Peace of Mind.
We got your back. Your website is your 24-hour salesman for your business and service/products, so it is important to look after it. We help you feel confident that your website is operating with minimum interruption.
Smooth sailing.
We will handle all the routine maintenance and backups so don’t have to worry about making costly mistakes. We do what we do best, to let you do what you do best – run your business!
At your fingertips.
Whenever you come across an issue with your website, we will be here for you to provide support and answer Relax, you got you covered!.
Software Updates
We make sure your website software and plugins are up to date with the latest version to ensure it is security and optimisation.
Website Backups
We keep daily, weekly and monthly backup on-site and off site so we can restore your website to its previous “healthy version” with minimum downtime.
Security Protection
We invested in the proper firewalls and other security precautions to help your website more secured.
Wordpress Support
We make sure all the functionality on your website work the way they are supposed to be after each updates and nothing is broken
Monthly Report
You will receive reports each month on your website performance, security, analytics and what maintenance actions we did for your site.
What could you do with support hours
Website Changes
We can help you update your existing content or images on the website. Also adding or updating menu or helping some troubleshooting on your website.
*Excludes any design or functionality work.
Updating Content
Send your new blogpost to us and we will put it online. If you have anything that needs to be added or updated, just ask us!
Got Questions?
We are happy to answer any of your WordPress or Digital marketing questions.
Basic
- Premium theme license updates– this ensures your theme is always up to date
- Premium plugin licensing & updates to ensure your website is performing to its maximum
- Hourly Daily Backups stored onsite & offsite in a secure cloud-based location
- Monthly Theme Updates for added features and security patching
- Monthly Plugin Updates for added features and security patching
- Monthly Database & Post Optimisation helping your website load faster
- WordPress Updates including important security updates
- Monthly Spam & Revision Clean up to speed up your site and free up your database
- Database Optimisation
- 30 15 minutes of website assistance every month (tweaking, plugin installation, content edit, etc)
- Additional support available @ $100/hr
- Monthly multi-page report outlining tasks completed, website analytics, performance and suggested improvements.
Standard
MOST POPULAR- Premium theme license updates– this ensures your theme is always up to date
- Premium plugin licensing & updates to ensure your website is performing to its maximum
- Hourly Backups stored onsite & offsite in a secure cloud-based location
- Monthly Theme Updates for added features and security patching
- Monthly Plugin Updates for added features and security patching
- Monthly Database & Post Optimisation helping your website load faster
- WordPress Updates including important security updates
- Monthly Spam & Revision Clean up to speed up your site and free up your database
- Database Optimisation
- 2x 15 minutes of website assistance every month (tweaking, plugin installation, content edit, etc)
- Additional support available @ $100/hr
- Recommended for E-commerce, membership and event booking websites or websites that need more regular updates.
Premium
- Premium theme license updates– this ensures your theme is always up to date
- Premium plugin licensing & updates to ensure your website is performing to its maximum
- Hourly Backups stored onsite & offsite in a secure cloud-based location
- Monthly Theme Updates for added features and security patching
- Monthly Plugin Updates for added features and security patching
- Monthly Database & Post Optimisation helping your website load faster
- WordPress Updates including important security updates
- Monthly Spam & Revision Clean up to speed up your site and free up your database
- Database Optimisation
- 2x 15 Unlimited 30 minutes of website assistance every month (tweaking, plugin installation, content edit, etc)
- Recommended for E-commerce, membership and event booking websites or websites that need more regular updates.
- Monthly multi-page report outlining tasks completed, website analytics, performance and suggested improvements.
Casual Support
Available for clients who are not on careplan. Please note that premium plugins or back ups are not included in this casual support.
Casual Support
- 1 hr min minimum charge
- Billed in 30 minute increments
- Ability to cap number of hours
- Support includes email, text based chat, phone calls and video communication in addition to technical work on the website
SUPPORT PACK 1
- 5 hours of pre-paid support
- Support calculated in 30 min increments
- Time required will be estimated prior to commencement
- 6 month expiry
- Support includes email, text based chat, phone calls and video communication in addition to technical work on the website
Support Pack 2
- 10 hours of pre-paid support
- Support calculated in 30 min increments
- 12 month expiry
- Support includes email, text based chat, phone calls and video communication in addition to technical work on the website
Frequently Asked Questions
What happens if I don't keep my website up to date
Contrary to what people believe, websites are not set and forget.
If you don’t keep your website core, theme, and plugins up to date, your website is at risk of not performing well or getting down, slow, and more importantly at risk of getting unwanted attacks.
While you have your plugins in tact, not updating your WordPress and plugins might break the website or stop it to function the way it should be.
the hosting already provides back ups, why do I need a care plan?
Most of hosting providers offer automatic back-ups, but they don’t update your WordPress, plugins or optimising your website.
You see, WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.
For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.
But my website is tiny!!
Website is just like your mobile phone. In order for it to be reliable, it needs a properly executed care regardless the size of your website.
The care plan must include:
- Plugin updates
- Uptime monitoring
- Security scans
- Performance scans
- Backups
The number of plugins and type of plugins on your site determine how often you should update your website.
Do you host emails?
We currently do NOT manage emails. We highly recommend you host your emails on a server and platform separate from your website for security reasons. There are plenty of great platforms such as Zoho, Office 365 and Google Suite which do a great job for email management.
Do you support woocommerce/membership website?
Our premium Care plan includes support for Woocommerce and Membership sites.
Why do i need the premium careplan when I have e-commerce/membership/event plugins
Woo-commerce, membership and event plugins required more complicated maintenance. There are also more troubleshooting issues that are can occurred such as:
Email deliverables
Database updates
Your website also required more resources in hosting to ensure the features work properly and you are not losing sales because of the hosting performance.
WHAT IF I SAY NO TO YOUR PLAN?
What we provide is peace of mind knowing that your website is being looked after.
Here are the top reasons I recommend you make sure your website is maintained, either by yourself or by an expert:
- The site will not be optimized which leads to poor performance, slow loading times and a gradual loss of Google SEO rankings.
- The site’s tools, plugins, themes and WordPress itself will quickly go out of date which is the #1 leading cause of website hacks. It’s incredibly important to keep ALL your website tools and plugins up-to-date.
- You’ll have no backups or restore points so if the site get hacked or breached, you could lose all your content, pages and Google ranking.
- You won’t get a monthly report overviewing your site traffic, page views, etc.
- Most importantly, you won’t have us as your trusted webmaster to assist you with quick updates, tweaks, website issues, etc. Often you’ll have to try getting a hold of your hosting company for any assistance.
Has it been a while?
If your website hasn’t been updated for while, you can request our Boost Plan. Please not that we might require that you start with this before signing up to our Care Plan (this will be provided on discount rate) if your site hasn’t been maintained for quite a while.
We will:
- Optimise your site for fast and smooth performance
- Update your WordPress Core + necessary plugins to minimise the chance of hackers and gremlins crawling into your website
- Running the latest version of WordPress Platform
- Fast and smooth and optimised for efficient performance
- Up to date and secure from hackers and gremlins
- Backed up remotely
- Running the latest and greatest versions of the WordPress platform
- Spam & Revisions clean up
- Database optimisation
1.5 hour design & dev time is included and you’ll also receive a report on any improvements you can make to get it working the way you want.
I don't want to sign up to your careplan, but what happen if I need your assistance to update the website?
Just like a car, a regular service and maintenance is better for your website than fixing a broken machine. You are at risk of having a non functioned website.
If you have any problems with your site and you are not with our care plan, we can take a look and give you a quote on case per case base. There will be a charge for the initial consultation to identify problems, and we have a right to refuse to fix if it has been tampered by the third party.
Does the monthly time rollover?
You can take comfort in the fact that we will schedule your request within 24 hours after you contact us.
What happens if my website goes down or hacked?
In case this happens, we will be right by your side to communicate with your web hosting on your behalf.
We will also assist in restoration and clean up with one of our backups.