Looking  After Your Investment

WITH OUR WORDPRESS MAINTENANCE CARE PLANS

Your website is your 24-hour salesman for your business and service/products, so it is important to look after it. 

As technology evolves, website software is constantly being updated to make it more secure, faster and more visible to search engines.

Just like your smartphone and computer software needs updating, so does your website  More importantly, though, your website is a crucial part of your business and therefore requires extra care to make sure it continues to perform its functions.

Having your website up to date means a peace of mind that all software is up to date, secure against any unwelcome attacks and that it is actually online and operational for your customers and users.

 

Our website care means

Peace of Mind.

We got your back. Your website is your 24-hour salesman for your business and service/products, so it is important to look after it. We help you feel confident that your website is operating with minimum interruption.

 

Smooth sailing.

We will handle all the routine maintenance and backups so don’t have to worry about making costly mistakes. We do what we do best, to let you do what you do best – run your business!

At your fingertips.

Whenever you come across an issue with your website, we will be here for you to provide support and answer Relax, you got you covered!. 

Software Updates

We make sure your website software and plugins are up to date with the latest version to ensure it is security and optimisation.

Website Backups

We keep daily, weekly and monthly backup on-site and off site so we can restore your website to its previous “healthy version” with minimum downtime.

Security Protection

We invested in the proper firewalls and other security precautions to help your website more secured. 

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Premium Hosting

Our premium hosting promise 99% uptime with 24 hour monitoring. We also monitor to ensure you have enough allocated resources to make sure your website runs smoothly.

Wordpress Support

We make sure all the functionality on your website work the way they are supposed to be after each updates and nothing is broken

Monthly Report

You will receive reports each month on your website performance, security, analytics and what maintenance actions we did for your site.

What could you do with support hours

Website Changes

We can help you update your existing content or images on the website. Also adding or updating menu or helping some troubleshooting on your website.

*Excludes any design or functionality work.

Updating Content

Send your new blogpost to us and we will put it online. If you have anything that needs to be added or updated, just ask us!

Got Questions?

We are happy to answer any of your WordPress or Digital marketing questions. 

Frequently Asked Questions

the hosting already provides back ups, why do I need a care plan?

Most of hosting providers offer automatic back-ups, but they don’t update your WordPress, plugins or optimising your website.

You see, WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.

But my website is tiny!!

Website is just like your mobile phone. In order for it to be reliable, it needs a properly executed care regardless the size of your website.

The care plan must include:

  • Plugin updates
  • Uptime monitoring
  • Security scans
  • Performance scans
  • Backups

The number of plugins and type of plugins on your site determine how often you should update your website.

Do you host emails?

We currently do NOT manage emails. We highly recommend you host your emails on a server and platform separate from your website for security reasons. There are plenty of great platforms such as Zoho, Office 365 and Google Suite which do a great job for email management.

Do you support woocommerce/membership website?

Our premium Care plan includes support for Woocommerce and Membership sites.

Why do i need the premium careplan when I have e-commerce/membership/event plugins

Woo-commerce, membership and event plugins required more complicated maintenance. There are also more troubleshooting issues that are can occurred such as:

Email deliverables

Database updates

Your website also required more resources in hosting to ensure the features work properly and you are not losing sales because of the hosting performance.

 

Has it been a while?

If your website hasn’t been updated for while, you can request our Boost Plan. Please not that we might require that you start with this before signing up to our Care Plan (this will be provided on discount rate) if your site hasn’t been maintained for quite a while.

We will:

  • Optimise your site for fast and smooth performance
  • Update your WordPress Core + necessary plugins to minimise the chance of hackers and gremlins crawling into your website
  • Running the latest version of WordPress Platform
  • Fast and smooth and optimised for efficient performance
  • Up to date and secure from hackers and gremlins
  • Backed up remotely
  • Running the latest and greatest versions of the WordPress platform
  • Spam & Revisions clean up
  • Database optimisation

2 hour design & dev time is included and you’ll also receive a report on any improvements you can make to get it working the way you want.

I don't want to sign up to your careplan, but what happen if I need your assistance to update the website?

Just like a car, a regular service and maintenance is better for your website  than fixing a broken machine. You are at risk of having a non functioned website.

If you have any problems with your site and you are not with our care plan, we can take a look and give you a quote on case per case base. There will be a charge for the initial consultation to identify problems, and we have a right to refuse to fix if it has been tampered by the third party. 

Does the monthly time rollover?
The monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover.

You can take comfort in the fact that we will schedule your request within 24 hours after you contact us.

What happens if my website goes down or hacked?
We can’t guarantee that it won’t happen, however, the purpose of the care plans is to minimise the chance of it being down or hacked.

In case this happens, we will be right by your side to communicate with your web hosting on your behalf.

We will also assist in restoration and clean up with one of our backups.

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