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Looking  After Your Investment

WITH OUR WORDPRESS MAINTENANCE CARE PLANS

Your website is your 24-hour salesman for your business and service/products, so it is important to look after it. 

As technology evolves, website software is constantly being updated to make it more secure, faster and more visible to search engines.

Just like your smartphone and computer software needs updating, so does your website  More importantly, though, your website is a crucial part of your business and therefore requires extra care to make sure it continues to perform its functions.

Having your website up to date means a peace of mind that all software is up to date, secure against any unwelcome attacks and that it is actually online and operational for your customers and users.

 

Our website care means

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PEACE OF MIND

We got your back. Your website is your 24-hour salesman for your business and service/products, so it is important to look after it. We help you feel confident that your website is operating with minimum interruption.

 

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SMOOTH SAILING

We will handle all the routine maintenance and backups so don’t have to worry about making costly mistakes. We do what we do best, to let you do what you do best – run your business!

 

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AT YOUR FINGER TIPS

Whenever you come across an issue with your website, we will be here for you to provide support and answer Relax, you got you covered!. 

 

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Premium Hosting

Our premium hosting promise 99% uptime with 24 hour monitoring. We also monitor to ensure you have enough allocated resources so your website is not lagging behind.

Website Backups

We keep daily, weekly and monthly backup on-site and off site so we can restore your website to its previous “healthy version” with minimum downtime.

Security Protection

We invested in the proper firewalls and other security precautions to help your website more secured. 

Wordpress Support

We make sure all the functionality on your website work the way they are supposed to be after each updates and nothing is broken

Software Updates

We make sure your website software and plugins are up to date with the latest version to ensure it is security and optimisation.

Monthly Report

You will receive reports each month on your website performance, security, analytics and what maintenance actions we did for your site (upon request).

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Sprinkles

AU$55/MONTH

Hosting & Updates
small websites and blogs
  • Fast, reliable shared hosting (share with up to 9 other Lollipop Creative hosting, up to 5GB storage/client)
  • SSL Certificate
  • Regular plugin, theme and core updates for added features and security patching
  • Daily Regular Backup 
  • Free restore
  • Access to agency level plugin licences to improve site speed, SEO and design capability (worth over $400SUD per year)
  • Regular Spam & Revision Clean up to speed up your site and free up your database 
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Starbursts

AU$85/MONTH

Hosting & Updates
e-commerce & membership sites

  • Fast, reliable shared hosting (share with up to 9 other Lollipop Creative hosting, up to 10GB storage/client)
  • SSL Certificate
  • Regular plugin, theme and core updates for added features and security patching
  • Daily Regular Backup 
  • Free restore 
  • Access to agency level plugin licences to improve site speed, SEO and design capability (worth over $600SUD per year)
  • Regular Spam & Revision Clean up to speed up your site and free up your database
  • Membership and E-Commerce add-ons + updates
  • Additional premium plugins:  SEOPress plugin, WPCourseware

 

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Super Sundae

AU$150/MONTH

Hosting + Updates
(+60 minutes team support)
  • Fast, reliable private hosting for high traffic websites (25GB)
  • SSL Certificate
  • Plugin, Theme and WordPress Updates
  • Daily Regular Backup
  • Access to agency level plugin licences to improve site speed, SEO and design capability (worth over $600SUD per year)
  • Free restore
  • Regular Spam & Revision Clean up to speed up your site and free up your database
  • Membership and E-Commerce add-ons
  • Automated uptime monitoring and priority resolution in the case of any downtime
  • 60 minutes of website changes and team support
  • Additional premium plugins:  SEOPress plugin, WPCourseware, WPRocket for extra speed optimisation

 

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Cherry on Top

AU$67/MONTH

WORDPRESS CARE PACKAGE
(BYO HOSTING)
(+15 minutes team support)
  • Bring your own preferred hosting and still take advantage of our monthly updates + access to agency level premium plugins and themes (no hosting included)
  • INCLUDES  1×15 minutes allocated time every month for troubleshooting & any tech website issues you might run into.

*subject to approved hosting provider. 

What could you do with support hours

Website Changes

We can help you update your existing content or images on the website. Also adding or updating menu or helping some troubleshooting on your website.

*Excludes any design or functionality work.

Updating Content

Send your new blogpost to us and we will put it online. If you have anything that needs to be added or updated, just ask us!

Got Questions?

We are happy to answer any of your WordPress or Digital marketing questions. 

Frequently Asked Questions

What is a care plan and why do I need one?

Your website is your 24-hour salesperson for your business and service/products, so it is important to look after it.

I have seen too many small business website owners lose control of their sites over time.

You can totally take responsibility for this yourself but if you want me to do this for you, I’ve got your back!  I help you to get that peace of mind that all software is up to date, secure against any unwelcome attacks and that it is actually online and operational for your customers and users.

 

Do you host emails?

We do NOT manage emails. We highly recommend you host your emails on a server and platform separate from your website for security reasons.

We are a reseller of Rackspace however and can help setting it up on your website when you are using our hosting.

Our Rackspace Email Hosting is $5/email address – payable monthly:

  • Email @ your domain
  • Secure IMAP (for Outlook & Mobile)
  • Premium spam & virus protection
  • Huge 25 GB mailboxes
  • Email forwarding
  • Easily recover deleted email
  • 50 MB attachment

Other great platforms include Zoho, Rackspace, Office 365 and Google Suite which do a great job for email management.

What happens if I don't keep my website up to date

Contrary to what people believe, websites are not set and forget.

If you don’t keep your website core, theme, and plugins up to date, your website is at risk of not performing well or getting down, slow, and more importantly at risk of getting unwanted attacks.

While you have your plugins in tact, not updating your WordPress and plugins might break the website or stop  it to function the way it should be. 

 

If I only make a few changes to my site in a year why do I need a Care Plan?

Technology is ever-evolving and the software needs to keep up. Updates to  WordPress are crucial to ensure that your site isn’t vulnerable to a hack or malware.

We also update your WordPress plugins.  These are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.

But my website is tiny!!

Website is just like your mobile phone. In order for it to be reliable, it needs a properly executed care regardless the size of your website.

The care plan must include:

  • Plugin updates
  • Uptime monitoring
  • Security scans
  • Performance scans
  • Backups

The number of plugins and type of plugins on your site determine how often you should update your website.

Can I BYO my own hosting?

Yes, but I recommend taking up one of our plan as it doesn’t only give you hosting but also peace of mind on your website performance, as well as access to our premium plugins, troubleshooting, back ups and speed maintenance.

For a price of less than a cup of coffee a day your website will be maintained, looked after and optimised for your business.

What are premium plugin licenses?

Although WordPress is an open source platform, the themes and plugins vary in scope, quality and price.

I work only on with the best professional themes and plugins that make it really easy for you to use and update your website.

In order to get support from the developers of the themes and plugins, as well as automated security updates, you need to pay for a license.

As care plan customers, you will have the benefit of using my developer license which will allow me to use it on your websites.

Can you help me with ad-hoc support if I come across problems and I am not on your care plan?

Absolutely!  You can book me for a quarter or half-day to help you troubleshooting or you can book me adhoc for $150/hr (including email support).

Keep in mind though, my calendar is often full and you might have to wait for a free day.

When I complete your website, you’ll receive a copy of The Website Owner’s Manual which will help you keep track of all the important details about your website; including logins, hosting setup, DNS records, routine maintenance, & answers to my most frequently asked questions to help you have continued success with your website should you wish to give it a go on your own.

Can I cancel my hosting/careplan?

You can cancel anytime.

Just simply email me and I will package up your website files and deliver them over to you to host, manage and maintain your own website moving forward in 7 days. We’ll include a copy of The Website Owner’s Manual which will help you keep track of all the important details about your website; including logins, routine maintenance, & answers to our most frequently asked questions to help you have continued success with your website.

You will be responsible for acquiring the premium plugins we use for your website but we will give you the list so you can purchase it yourself.

 

 

Does the monthly time rollover?
The monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover.

You can take comfort in the fact that we will schedule your request within 24 hours after you contact us.

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