Hosting & Care Plan Packages
Your time is precious, so let us look after your number one sales person.
Do you answer yes to any of these?
Your website is so slow that it’s driving visitors away and causing you to lose new clients.
You are not technical and you’d rather not deal with hosting, software updates, backups, and all those if you can avoid it
ARE YOU READY FOR A PEACE OF MIND?
We’ll take out the hassle of your website maintenance, so you can focus on the task that are important to you – your clients.
PEACE OF MIND
We’ve got your back. Your website is your 24-hour salesperson for your business so it’s important to look after it. With us on board, you can feel confident knowing your website is operating with minimum or no interruption.
SMOOTH SAILING
We’ll save you time and money. We’ll handle all the routine maintenance and backups so don’t have to worry about making costly mistakes, or wasting precious time you could be spending elsewhere.
Let us do what we do best, so you can focus on what you do best – run your business!
AT YOUR FINGER TIPS
We’ll remove your stress. When you sign up to one of our care plans you’ll never have to wait. Whenever you come across a website issue, we’ll respond quickly to provide support and answer. Relax, we’ve got you covered
Your first month is on us!
Sign up to our hosting and care plan package for your website and your first month is on us!
*new clients only, minimum commitment of 12 months. T&C applies.
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Choose your Plan
Sprinkles
Care plan for small budget
$80/mo +GST
(normally $90/mo)
- Valued at $175/mo
- First month free (new clients only)
- High Frequency Managed Cloud Hosting for your website
- 3 support hours per year
- Priority response time
- Access to our developer licenses to enhance your website performance, security and design features.
- Daily full website backups (All sent to remote storage for extra security and peace of mind )
- WordPress Core updates (So you can be assure your website is running smoothly)
- Access to our premium Divi Theme and regular updates (to make sure your website is performing the way it should be)
- Plugin updates (to keep hackers and errors out of the way)
- Spam & revisions clean up and database optimisation to speed up your website.
- Monthly reports
- Monthly check for security risks, malware and errors
- Minimum 12 month commitment
Starbursts
For those who needs extra support
$150/mo +GST
Valued at $325/mo
First month free (new clients only)
- High Frequency Managed Cloud Hosting for your website
- 10 support hours per year
- Priority response time
- Access to our developer licenses to enhance your website performance, security and design features.
- Daily full website backups (All sent to remote storage for extra security and peace of mind )
- WordPress Core updates (So you can be assure your website is running smoothly)
- Access to our premium Divi Theme and regular updates (to make sure your website is performing the way it should be)
- Plugin updates (to keep hackers and errors out of the way)
- Spam & revisions clean up and database optimisation to speed up your website.
- Monthly reports
- Monthly check for security risks, malware and errors
- Minimum 12 month commitment
SUPER SUNDAE
Priority Support for growing business
$275/mo +GST
- Valued at $465/mo
- First month free (new clients only)
- High Frequency Managed Cloud Hosting for your website
- 20 support hours per year
- Additional support for course and membership
- Priority support time
- Access to our developer licenses to enhance your website performance, security and design features.
- Hourly full website backups (All sent to remote storage for extra security and peace of mind )
- WordPress Core updates (So you can be assure your website is running smoothly)
- Access to our premium Divi Theme and regular updates (to make sure your website is performing the way it should be)
- Plugin updates (to keep hackers and errors out of the way)
- Spam & revisions clean up and database optimisation to speed up your website.
- Monthly reports
- Monthly check for security risks, malware and errors
- Google dashboards, analytics and console
- Minimum 12 month commitment
What could you do with Annual Support Hours
Website Changes
We can help you update your existing content, blog posts or images on the website. If you have anything that needs to be added or updated, just ask us!
*Excludes any design or functionality work.
Troubleshooting
Found errrors or need help troubleshooting your website? Send us an email and we’ll look into it.
Got Questions?
We are happy to answer any of your Wordpress or Digital marketing questions.
What’s Included?
Premium Hosting
Our premium hosting promise 99% uptime with 24 hour monitoring. We also monitor to ensure you have enough allocated resources so your website is not lagging behind
Website Backups
We keep daily, weekly and monthly backup on-site and off site so we can restore your website to its previous “healthy version” with minimum downtime.
Access to Premium Plugins & updates
All our premium plugins (including your premium theme, premium SEO theme, and your developer licence booking system for unlimited bookings) worth at least $600/year are included
Software Updates
We make sure your website software and plugins are up to date with the latest version to ensure it is security and optimisation.
Security Protection
We invested in the proper firewalls and other security precautions to help your website more secured.
Wordpress Support
We make sure all the functionality on your website work the way they are supposed to be after each updates and nothing is broken
Website Optimisation
We also optimise your website for performance and speed, and check them every month.
Monthly Report
You will receive reports each month on your website performance, security, analytics and what maintenance actions we did for your site (upon request).
Still have questions about Hosting & Careplan?
What is a web hosting?
Think of web hosting as renting a space online where all your website files hang out. If you don’t have a hosting, you don’t have a website.
There are different types of hosting, but opting for cheap website hosting, while it might might seem tempting, it’s not always the best choice because it often comes with limitations in terms of server resources, customer support, and security features, potentially leading to a poor user experience and frequent website downtimes.
Our clients’ websites are hosted high frequency local server which will allow us to host your website in a better environment.
What is a care plan?
Your website is your 24-hour salesperson for your business and service/products, so it is important to look after it.
You can totally take responsibility for this yourself but if you want me to do this for you, I’ve got your back! I help you to get that peace of mind that all software is up to date, secure against any unwelcome attacks and that it is actually online and operational for your customers and users.
Clients enrolled in our managed hosting and care plans gain access to premium features such as the Divi premium theme and agency-level plugin licenses, which enhance site speed, SEO, and design capabilities.
With our developer’s licenses, we ensure these tools are regularly updated for the duration of your care plan subscription.
can i sign up to your careplan if i already have a hosting?
All care plan packages come with hosting included.
We only provide maintenance for the websites we host. It’s just not efficient for us to deal with different hosts if there are issues. Plus, we’re familiar with our hosting’s speed, reliability, and features, which help us work faster and get things done more smoothly.
What's the support hours per year?
The support hours per year are the hours that we provide for any additional work under the care plan. You can use it for updating your existing content, images, layout or adding content, as well as helping you troubleshoot and fix bugs.
What happens if I use up all my support hours?
You can choose to wait for new hours, upgrade your Care Plan to the next tier, or pay the hourly rate.
What's priority response time?
As a care plan client, you will be assisted ahead of others in the queue that do not have a premium package.
How often do you update my website?
All of our careplans include:
- High frequency hosting
- Plugin updates
- Uptime monitoring
- Security scans
- Performance scans
- Backups
The number of plugins and the type of plugins on your site determines how often we will update your website.
What happens if I don't keep my website up-to-date?
Contrary to what people believe, websites are not set and forget.
If you don’t keep your website core, theme, and plugins up to date, your website is at risk of not performing well or getting down, slow, and more importantly at risk of getting unwanted attacks.
While you have your plugins in tact, not updating your WordPress and plugins might break the website or stop it to function the way it should be.
Do you host emails?
Web hosting providers usually focus on hosting websites and managing web servers. They tune their infrastructure to efficiently deliver web pages. Managing email services requires different skills and infrastructure, including mail servers, spam filtering, and security measures.
It’s more effective for companies to concentrate on one area and excel at it, rather than spreading resources across multiple services.
For that reason, it’s actually a good idea to keep your email management separate from your website for security reasons and that’s why we don’t manage emails within our hosting.
We recommend using platforms like Zoho, Rackspace, Office 365, or Google Suite for your emails – they’re awesome at keeping things safe and organised. See my resources page for more information.
What are plugins?
Plugins and extensions enhance your website’s functionality by adding features like contact forms, social media integration, SEO optimisation, and more.
Why do I need premium theme & plugins?
Although WordPress is an open source platform, the themes and plugins vary in scope, quality and price.
I work only on with the best professional themes and plugins that make it really easy for you to use and update your website.
In order to get support from the developers of the themes and plugins, as well as automated security updates, you need to pay for a license.
As care plan customers, you will have the benefit of using my developer license which will allow me to use it on your websites.
Want to know about the tech and the plugins? Click here.
What is in the website care report?
We’ll send you reports every month with important information on what maintenance has been done, the status of your site software, and results of our website check-up so you can monitor how your site is performing.
Can I cancel anytime?
The minimum commitment is 12 months. There are no refunds. You can upgrade your account if you require.
If you decide to cancel after your minimum 12 months, I will package up your website files and deliver them over to you to host, manage, and maintain your website moving forward in 7 days.
We’ll include a copy of The Website Owner’s Manual which will help you keep track of all the important details about your website; including logins, routine maintenance, & answers to our most frequently asked questions to help you have continued success with your website.
You will be responsible for acquiring the premium plugins we use for your website but we will give you the list so you can purchase it yourself.
Can I start my careplan at later stage?
Sure! We charge a one-off comprehensive Website Tune-Up service, which includes complete security scanning, full website backup, speed optimisation, broken link fixing, software updates, and suggested plan if there are more fixed to be done.
The Website Tune-Up is available for a one-time fee of $300 (+gst). Afterward, you have the option to join one of our Website Care Plans for ongoing support.