Looking After Your Investment
Managed Hosting & Care Plan Packages
Can you remember the last time you ran updates in the admin dashboard?
As technology evolves, website software is constantly being updated to make it more secure, faster and more visible to search engines.
Just like your smartphone and computer software needs updating, so does your website More importantly, though, your website is a crucial part of your business and therefore requires extra care to make sure it continues to perform its functions.
Having your website up to date means a peace of mind that all software is up to date, secure against any unwelcome attacks and that it is actually online and operational for your customers and users.
Our care plans are perfect for businesses who can’t afford to employ a WordPress manager in house, or don’t have time to keep sites updated themselves
We’ll take out the hassle of your website maintenance
PEACE OF MIND
We got your back. Your website is your 24-hour salesman for your business and service/products, so it is important to look after it. We help you feel confident that your website is operating with minimum interruption.
SMOOTH SAILING
We will handle all the routine maintenance and backups so don’t have to worry about making costly mistakes. We do what we do best, to let you do what you do best – run your business!
AT YOUR FINGER TIPS
Whenever you come across an issue with your website, we will be here for you to provide support and answer Relax, you got you covered!.Â
Premium Hosting
Our premium hosting promise 99% uptime with 24 hour monitoring. We also monitor to ensure you have enough allocated resources so your website is not lagging behind
Website Backups
We keep daily, weekly and monthly backup on-site and off site so we can restore your website to its previous “healthy version” with minimum downtime.
Access to Premium Plugins & updates
All our premium plugins (including your premium theme, premium SEO theme, and your developer licence booking system for unlimited bookings) worth at least $550/year are included
Software Updates
We make sure your website software and plugins are up to date with the latest version to ensure it is security and optimisation.
Security Protection
We invested in the proper firewalls and other security precautions to help your website more secured.
Wordpress Support
We make sure all the functionality on your website work the way they are supposed to be after each updates and nothing is broken
Website Optimisation
We also optimise your website for performance and speed, and check them every month.
Monthly Report
You will receive reports each month on your website performance, security, analytics and what maintenance actions we did for your site (upon request).
Your first month is on us!
 Sign up to our hosting and careplan package for your Website and your first month is on us!
*new clients only, T&C applies.
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Sprinkles
AU$60/MONTH (+gst)
Maintenance + Updates
Monthly care plan for clients on a budget wants to host their site elsewhere. Include access to our paid theme and plugin licenses, to save you on additional costs.
- Access to essential theme license & Â agency-level plugin licenses to improve site speed, premium SEO, and design capability ( minimum approximate valye for a standard site $400 AUD/year)
- Ongoing image optimisation
- Managed Security
- Nightly back upÂ
- Security Checks
- Speed checksÂ
- Weekly plugin, theme and core updates for added features and security patching
- Monthly site optimisation
- Monthly check for security risk, malware, and errors
- One free website restore per month, if required
- PHP, WordPress core, theme and plugin updates
- Checking for issues or errors after updates, and fixing if required
- Additional support available at $150/h
*approved hosting is required.
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Starbursts
AU$70/MONTH (+gst)
Hosting + Updates
small websites and blogs
If you don’t want to worry about any of the technical side, then we offer our own managed hosting. Our hosting includes everything listed in the Sprinkle care plan above, plus hosting and hosting management.
- Premium hosting promises 99% uptime with 24-hour monitoring. We also monitor to ensure you have enough resources allocated to make sure your website runs smoothlyÂ
- All our premium plugins (including your premium theme, premium SEO theme, and your developer licence booking system for unlimited bookings) worth at least $550/year are included
- SSL Certificate
- Ongoing image optimisation
- Managed Security
- Nightly back up
- Security Checks
- Speed checks
- Weekly plugin, theme and core updates for added features and security patching
- Monthly site optimisation
- Monthly check for security risk, malware, and errors
- Monthly spam comment cleanup
- One free website restore per month, if required
- PHP, WordPress core, theme and plugin updates
- Checking for issues or errors after updates, and fixing if required
- Additional support available at $125/h
*hosting is based on a private cloud server, shared with up to 10 client sites. We monitor your website’s usage continuously to ensure that your website performs to its maximum capability.  Your website requirements might change in the future (ie. if you require more bandwidth, storage, and speed), we will provide you with more information and options.
Super Sundae
AU$150/MONTH
Hosting + Updates for larger websites with access to the best security, performance, & monitoring tools, and regular content update.
(+2×30 minutes team support).
We host on private Australian servers, with only up to 2 of our own client sites stored on each server, to ensure security and speed for each website.
- Dedicated Private Australian server
Website hosting on a secure server
SSL Certificate - Access to essential theme license & Â agency-level plugin licenses to improve site speed, premium SEO, and design capability ( minimum approximate valye for a standard site $400 AUD/year)
- Ongoing image optimisation
- Managed Security
- Nightly back up
- Security Checks
- Speed checks
- Weekly plugin, theme and core updates for added features and security patching
- Monthly site optimisation
- Monthly check for security risk, malware, and errors
- One free website restore per month, if required
- PHP, WordPress core, theme and plugin updates
- Checking for issues or errors after updates, and fixing if required
- Monthly spam comment cleanup
- Membership and E-Commerce add-ons + updates
- Booking System Add On
- Fluent Form Add On
- Automated uptime monitoring and priority resolution in the case of any downtime
- INCLUDES 2×30 minutes of website changes and team support
What could you do with support hours
Website Changes
We can help you update your existing content or images on the website. Also adding or updating menu or helping some troubleshooting on your website.
*Excludes any design or functionality work.
Updating Content
Send your new blogpost to us and we will put it online. If you have anything that needs to be added or updated, just ask us!
Got Questions?
We are happy to answer any of your WordPress or Digital marketing questions.Â
Frequently Asked Questions
What is a care plan and why do I need one?
Your website is your 24-hour salesperson for your business and service/products, so it is important to look after it.
I have seen too many small business website owners lose control of their sites over time.
You can totally take responsibility for this yourself but if you want me to do this for you, I’ve got your back! I help you to get that peace of mind that all software is up to date, secure against any unwelcome attacks and that it is actually online and operational for your customers and users.
Do you host emails?
We do NOT manage emails. We highly recommend you host your emails on a server and platform separate from your website for security reasons.
Some great platforms for emails include Zoho, Rackspace, Office 365 and Google Suite which do a great job for email management.
I can help you set it up (adding nameservers, DNS etc) as part of VIP Day if you need help with the technical part.
What happens if I don't keep my website up to date
Contrary to what people believe, websites are not set and forget.
If you don’t keep your website core, theme, and plugins up to date, your website is at risk of not performing well or getting down, slow, and more importantly at risk of getting unwanted attacks.
While you have your plugins in tact, not updating your WordPress and plugins might break the website or stop it to function the way it should be.Â
If I only make a few changes to my site in a year why do I need a Care Plan?
Technology is ever-evolving and the software needs to keep up. Updates to WordPress are crucial to ensure that your site isn’t vulnerable to a hack or malware.
We also update your WordPress plugins. These are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.
For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.
But my website is tiny!!
Website is just like your mobile phone. In order for it to be reliable, it needs a properly executed care regardless the size of your website.
The care plan must include:
- Plugin updates
- Uptime monitoring
- Security scans
- Performance scans
- Backups
The number of plugins and type of plugins on your site determine how often you should update your website.
Can I host my website somewhere else?
Yes, but you will be responsible for acquiring the premium plugins we use for your website, including the premium theme, plugins, and the booking system page that I use for your website.
Our plan doesn’t only give you fast secured hosting but also peace of mind on your website performance, as well as access to our premium plugins (worth $550/year), troubleshooting, backups, and speed maintenance.
For a price of less than a cup of coffee a day your website will be maintained, looked after, and optimised for your business.
What are premium plugin licenses?
Although WordPress is an open source platform, the themes and plugins vary in scope, quality and price.
I work only on with the best professional themes and plugins that make it really easy for you to use and update your website.
In order to get support from the developers of the themes and plugins, as well as automated security updates, you need to pay for a license.
As care plan customers, you will have the benefit of using my developer license which will allow me to use it on your websites.
Can you help me with ad-hoc support if I come across problems and I am not on your care plan?
Absolutely! You can book me for a quarter or half-day to help you troubleshooting or you can book me adhoc for $150/hr (including email support).
Keep in mind though, my calendar is often full and you might have to wait for a free day.
When I complete your website, you’ll receive a copy of The Website Owner’s Manual which will help you keep track of all the important details about your website; including logins, hosting setup, DNS records, routine maintenance, & answers to my most frequently asked questions to help you have continued success with your website should you wish to give it a go on your own.
Can I cancel my hosting/careplan?
You can cancel anytime.
Just simply email me and I will package up your website files and deliver them over to you to host, manage and maintain your own website moving forward in 7 days. We’ll include a copy of The Website Owner’s Manual which will help you keep track of all the important details about your website; including logins, routine maintenance, & answers to our most frequently asked questions to help you have continued success with your website.
You will be responsible for acquiring the premium plugins we use for your website but we will give you the list so you can purchase it yourself.
Does the monthly time rollover?
You can take comfort in the fact that we will schedule your request within 24 hours after you contact us.