Frequently Asked Questions

What are the payment terms?

Any projects below $200 required to be paid upfront.

For all other projects

Please note that any PayPal payment will attract 3.4% surcharge for local clients and 4% for international clients.

If you need payment plans, let me know and we can work something out!

What are my rights and what files do I get to keep for print jobs?

For logo, you assume the copyright and  full reproduction rights upon full payment, including working files and different format of images. You will be able to use them to any mediums you like or take them to any designers you want.

For any other print projects, you assume full reproduction rights upon full payment to use the design, graphics, and text contained in the finished assembled projects. All files are supplied as press ready PDF. You can request any working files (Illustrator, Photoshop or Indesign files) for a fee that includes retrieval fee and transfer of rights to use the artwork.

Rights to stock photos, purchased fonts, graphics, source code, work-up files, and computer programs are specifically not transferred to the client, and remain the property of their respective owners.

What platforms do you use for websites?

For Informational sites, we use WordPress, an open source content management software and currently powers around 25% of all websites on the Internet. The project is contributed to by tens of thousands of developers all over the world and is growing from strength to strength. WordPress allows us to develop flexible and customisable websites to modern standards and observes web development best practices. Furthermore the community of web developers that use WordPress reaches far and wide and allows us to tap in to this collective intelligence and bring that wealth of experience to your project.

We also use BigCommerce and Shopify for online shops. These platforms are specifically designed for e-commerce.  Both are all-in-one, fully hosted e-commerce solution that come with a robust set of tools for managing your online store. This means that they already come with essential features that you could activate without paying extra to your developer, including extra plugins for different methods of shipping, payment, selling on Facebook and Ebay and many more. Their out of the box features mean you can turn them on and off in the future when you are ready.

Where is the website hosted?

When you subscribe to BigCommerce or Shopify for your e-commerce, their monthly fee includes host, unlimited bandwith and their support.

For wordpress site, your website needs to be hosted by a hosting company that specialises in WordPress hosting. You could bring your own hosting or we could recommend some credible hosting providers based in Australia.

Who owns my website?

Once the paperwork is completed, your website belongs to you. You will have the full admin access to your site. You will be able to update, add and edit your pages and post. You will also have full access to your hosting, so you can have full access to your data and make any changes to the website.

What's your technical support?

We would love you to feel confident using your website!
As part of the fee, we will assist you with your account set up, host transfer, domain redirection, email set up and we will help you become familiar with the site platform.

All WordPress sites are equiped with video tutorials on your dashboard so you can get the answers immediately, whereas BigCommerce & Shopify have extensive knowledge banks as well. We also include 1 hour Skype tutorial if you on adding products and page/content, shipping & payment configuration and updating your slides – all the basics to get you started if you can’t work things out from the videos!

On top of that, we provides 14 days support after your site is launched to ensure you are comfortable with the platform and everything is working as they should be.

After that, I am happy to answer any email questions, although if you require any additional changes it might require extra quote or will be charged by hourly rate ($80/hr).

Who is responsible for my website updates & backups?

BigCommerce & Shopify keeps the store back-ups for their clients. They also run regular updates to keep your site up-to-date. For WordPress, we recommend using a Back up plugin if you are planning to look after this yourself.

We also offer monthly maintenance package for WordPress sites and provide ad hoc maintenance work for a fee if you need help or fix on your site  (eg to update theme, wordpress version, etc).

Will you do my SEO?

We add basic SEO for your site based on your target keywords. I recommend your site to be written with a SEO in mind but we can refer you to a few SEO experts if you would like more work to optimise your site’s SEO.

All sites are SEO optimised, meaning it is ready for you to optimise your SEO by adding your well-researched keywords, descriptions & meta-datas.


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