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Frequently Asked Questions

HOW Do i know if WE are a good fit?

It is such a big thing to trust your business baby branding to someone – we can totally relate.

The first thing we recommend is to look at our portfolio to see if our design visions aligned. This is a  great indication of whether or not we will be able to translate your visions into reality. 

If you think we do,  please download our price guideline and if you are happy to go ahead, let us know and we can organise an informal chat to see if we are made for each other.

 

WHAT IS CLARITY Core session?

We start each project with a Clarity Core session. 

Clarity Core session is a session we do at the beginning at our project to discover your ideal target audience, their problems and what you can bring to the table to help them.

We will work on a unique selling preposition – this will be your brand story that we will create visually for you as well as your website.

DO YOu offer logo and website package?

Yep! For Sure!

We found that we work best when we are involved from the beginning as we can design the strategy from the ground up. Your branding + website will work seamlessly and harder if you have a solid strategy to start with

Can you tailor the package?

If our branding package is not suitable for you, let us know and we are happy to have a chat and create a package that is more suitable for your needs.

do you offer payment plan

Because of its nature, all day-rate booking needs to be paid before we start. 50% deposit is required when you book, and the balance prior our day.

 

Any other projects below $200 required to be paid upfront.

For all other projects, we offer 50% deposit, 25% halfway and full payment before we handover any files.

If you need different payment plans, let me know and we can work something out.

How many projects do you take on?
To ensure we provide the best experience throughout the process and the best outcome, we take limited projects at a time. Your project will have our undivided attention, but  there might be a waiting list before you start, so if you are interested in working with us, please get in touch asap to ensure you don’t miss the boat!

FAQs about Logo & BRanding

Do you offer logo design only?

We offer packages with clarify core session to start with,  because we believe anything you do for your branding should have a solid foundation that you can take with you when you are ready to elevate.

Logo is only one of the elements of branding identity that your business need to stand out of the crowd and every single branding element should work for seamlessly for your business. (Want to know more? Click here to find out more about our thoughts about branding)

what other graphic design projects can you help with?

We can help you with logo design, stationeries (letterhead, business cards, with compliment design, stickers etc), promotional materials such as catalogue, brochures, annual reports, and social media designs packaging designs for your products. Get in touch and find out if we can help with your needs.

How do you work? What is your process?

Each project is broken down into discovery & planning, designing and building. We break down our project step by step in a methodological way so you don’t get overwhelmed.

We encourage you to learn more about our logo design process on our Logo & Branding page. 

DO YOu offer logo and website package?

Yep! For Sure!

We found that we work best when we are involved from the beginning as we can design the strategy from the ground up. Your branding + website will work seamlessly and harder if you have a solid strategy to start with

What are my rights and what files do I get to keep for print jobs?

For logo, you assume the copyright and  full reproduction rights upon full payment, including working files and different format of images. You will be able to use them to any mediums you like or take them to any designers you want.

For any other print & website  projects, you assume full reproduction rights upon full payment to use the design, graphics, and text contained in the finished assembled projects. All files are supplied as press ready PDF. You can request any working files (Illustrator, Photoshop or Indesign files) for a fee that includes retrieval fee and transfer of rights to use the artwork.

Rights to stock photos, purchased fonts, graphics, source code, work-up files, and computer programs are specifically not transferred to the client, and remain the property of their respective owners.

FAQs about Done in a day websites

How is it possible to build a website in a day?

I have been working as a website designer for more than 10 years now and I have a seamless process to ensure I can maximize our time together.

To make sure I hit the ground running, we will have a pre-intensive call a few days before the Design Day, where we can chat about your objectives and ideal vision. On the day of the design, I will get straight into it!

Because you are also on a stand-by to give me feedback, we will eliminate the time it takes to go back and forth with feedback that would normally take days!

I also dedicate the whole for you so I won’t be distracted by other client’s work.

 

Is this for me?

I understand – this is not for everyone. You will need to be virtually available on the design day, make quick decisions, and be able to prepare all your content prior to the design day.

But I promise you –  it will pay off at the end of the day when you walk away with a brand new website!

Can I book Done in A Day Website for E-commerce or a more complicated website?

At the moment I only offer Done in a Day Website for simple (but still gorgeous) websites

For something that will be more involved, please have a look at our Custom Website Design here. 

What does the day look like?

You can expect the first concept for the homepage to view around mid-morning. I provide a very easy to use an on-page commenting system where you can pop your comments on the web pages directly for me and I will be able to easily see these comments and change requests.

You can also email me and add me on Skype so we can chat throughout the day.

You can expect pretty frequent communication on that day so the faster I get your feedback, the more we can accomplish during our time together.

Once we are confident we are on the right track you can relax and let me get on with it and I’ll let you know when it is ready for the feedback.

Once you approve the site, I will need approximately 1 hr to work on technical things to ensure your site is optimised in speed and check all the responsiveness.

Because I will be needing your feedback throughout the day, I would recommend that you book the day when you know you can clear your schedule.

What platforms do you use for websites?

For Informational sites, we use WordPress, an open source content management software and currently powers around 25% of all websites on the Internet. The project is contributed to by tens of thousands of developers all over the world and is growing from strength to strength. WordPress allows us to develop flexible and customisable websites to modern standards and observes web development best practices. Furthermore the community of web developers that use WordPress reaches far and wide and allows us to tap in to this collective intelligence and bring that wealth of experience to your project.

We also use BigCommerce and Shopify for online shops. These platforms are specifically designed for e-commerce.  Both are all-in-one, fully hosted e-commerce solution that come with a robust set of tools for managing your online store. This means that they already come with essential features that you could activate without paying extra to your developer, including extra plugins for different methods of shipping, payment, selling on Facebook and Ebay and many more. Their out of the box features mean you can turn them on and off in the future when you are ready.

What happens if we need more time to finalise the website?

The completion of the work will all depend on the complexity of the site, your prompt feedback and your commitment on the day. 

If we get to the end of the day and you feel like you need me to do some more work, not to worry! 

You can book an extra day, or even half a day intensive so we can get to the finish line.

What do I need to prepare?

Prior to our Design Day, I’ll send you your preparation guide and content planner for you to upload before your booked date.

When we work together for a day, it’s important that you show up to the day prepared with everything I’ll need in order to make it a success, and I set aside a full day dedicated to YOU, and only you.

Is there any additional cost?

At the basic level you will. need to purchase your own domain and hosting (you can add this on when you book if you prefer me to organise the hosting & email for you).

You can also sign up for your website careplan (see the next FAQ) to help your website maintenance.

I build the website with Divi theme builder to make it easy for you to basically drag and drop sections on your site. This is a subscription-based service that you will need to pay annually (USD 89/year, or is included in your care plan).

 

What is a care plan and why do I need one?

Your website is your 24-hour salesperson for your business and service/products, so it is important to look after it.

I have seen too many small business website owners lose control of their sites over time.

You can totally take responsibility for this yourself but if you want me to do this for you, I’ve got your back!  I help you to get that peace of mind that all software is up to date, secure against any unwelcome attacks and that it is actually online and operational for your customers and users.

This is what we do for you every month:

  • Regular WordPress and security update
  • A valid theme & page builder updates – to ensure your theme is always up to date
  •  Valid premium plugin updates that we use to optimise your site
  • Weekly Database Backup
  • Monthly Spam & revisions cleanup
  • Monthly Database optimisation
  • 15/30 minutes troubleshooting time depending on your plan.

See here for more info about Website Care Plan.

Can you help me with ad-hoc support if I come across problems and I am not on your care plan?

Absolutely! You can book me for a quarter or half-day to help you troubleshooting.

Keep in mind though, my calendar is often full and you might have to wait for a free day.

Payment & Cancellation

A 50% non-refundable deposit is required to book out my calendar or pay in full. The remainder is payable 24 hours before we work together.

Your payment secures the slot in my calendar and allows me to give you my undivided attention.
This also means I can’t take other work. No refunds are available from the time of booking. Additionally, no refunds are considered during or after the project period.

If you need to change the date, you can change it once by checking my availability on the website and let me know at least 72 hr before the design day.

Please note that I am often booked out so this will affect your timeline.

 

 

FAQs about custom websites

How much does a website cost?

You can check out our branding/website price guideline here for a starting point.

No website is the same and in order to make sure we can provide the best outcome, we ask you to fill in the website worksheet. This worksheet will help us to identify your objective and to make sure we can provide the best outcome according to your needs.

Our process together will begin with the session to identify your goals or what items or processes can be initiated or achieved via a website solution.

We will then organise an initial informal discussion to meet and greet and have a chat to help us to prepare a proposal.

What platforms do you use for websites?

For Informational sites, we use WordPress, an open source content management software and currently powers around 25% of all websites on the Internet. The project is contributed to by tens of thousands of developers all over the world and is growing from strength to strength. WordPress allows us to develop flexible and customisable websites to modern standards and observes web development best practices. Furthermore the community of web developers that use WordPress reaches far and wide and allows us to tap in to this collective intelligence and bring that wealth of experience to your project.

We also use BigCommerce and Shopify for online shops. These platforms are specifically designed for e-commerce.  Both are all-in-one, fully hosted e-commerce solution that come with a robust set of tools for managing your online store. This means that they already come with essential features that you could activate without paying extra to your developer, including extra plugins for different methods of shipping, payment, selling on Facebook and Ebay and many more. Their out of the box features mean you can turn them on and off in the future when you are ready.

WHAT IS DISCOVERY BLUE PRINT?

Discovery Blue Print is your take-out that will help you get more clarity for your business. For each project, we kick start by facilitating our clients to dig deeper to actually uncover the business maps (which includes real market you want to target, the benefit you want to offer them, the emotion we want to gain and work on a communication strategy to help you achieve your goals).

We start by identifying your why, who, what your real objectives are and work on the how. You will get your brand Map & Positioning report to help you tailor your digital marketing journey.

How long does It take to make a website?

Each project is different and  it is a collaboration, so your availability is key as well as mine. Once you decide to go ahead with the booking, we will send you project timeline so you know what to expect and what is expected from you.

We work on tight deadline.  We understand that sometimes things don’t go out of plan, but any delay from your side might means that the project will need to be rescheduled around our existing projects at the time.

If for any reason you become unreachable within your design period you’ll have the opportunity to reschedule within 3 months. As your booking is a priority in my calendar there will be a $250 reschedule fee.

What do i need to provide to get started?

Before we can start your website, we will need your content before we get started.  This includes all of your text content, photos, products, pages and anything that will be used as part of the website.

We will also need elements of your branding if we are not helping you with the branding.

To receive your content we will send you  a content planner and will store all your files in the portal and we can keep it all nice and organised together.

If you are unable to create this content, we have a network of photographers and copywriters that we can recommend to do this for you.

 

 

What happens if I want to add some features to the website while you’re building it?

Whilst we like to be flexible and responsive to your needs, we also like to deliver what we promise within the time frames and budgets we have allowed.

If you ask us to add new features to your website while we are building it, will most likely ask why? If we all agree that your new request will help us achieve our objectives then we will be more than happy to oblige.

If your new feature is something you would like to add to your website but is not directly tied to your original objectives then we will suggest to schedule it for a second iteration of the website once it has been launched.

This will require a new proposal.

Do you host your clients' websites?

We are not a hosting company but we have a few preferred companies that we can recommend. We would prefer you to set up your own hosting and domain, so you have the ownerships of them.

As such, if you have issues on hosting or downtime, the best place to get help and support for these services is directly from your service provider.

If your website is powered by BigCommerce & Shopify: They are your software provider, so if you find any troubleshooting or technical support, contacting their support desk is the best place to get help.

WHAT is your technical support

 

We would love you to feel confident using your website!

Just like your smartphone and computer software needs updating, so does your website  More importantly, though, your website is a crucial part of your business and therefore requires extra care to make sure it continues to perform its functions.

As part of the fee, we will assist you with your account set up, host transfer, domain redirection, email set up and we will help you become familiar with the site platform.

All sites come with 30 day complimentary careplan. After that, we recommend you to sign up to one of our care plans. If you wish not to do it, it is yourresponsibility to keep your website up to date and maintained.

Our careplan takes great care to first backup the website and check the website after for any issues. Our software keeps a record of plugins we update so if there is ever an issue we see what plugin version was changed and revert back.

Can you help me with ad-hoc support if I come across problems and I am not on your care plan?

Absolutely! You can book me for a quarter or half-day to help you troubleshooting.

Keep in mind though, my calendar is often full and you might have to wait for a free day.

How long will it take to appear at the top of Google?

The time it takes for your website to appear on page 1 of Google depends on a number of factors. It depends on the search phrase people are using to find your website and the number of other websites that are also available for those search phrases.

Nobody can truly say how long it will take for your website to appear at the top of search engine results pages (including people who actually work for Google), however there are a number of factors that can improve your chances.

 

Our chosen platforms have some great Search Engine Optimisation fundamentals built-in. Creating unique and interesting content on a regular basis for your website is also critical to increase your visibility amongst search engines. Launching your website and then forgetting about it is a surefire way to get lost amongst the noise.

How will I know if anyone is visiting my website?

We will install Google analytics software on your new website and show you how to log into your Google analytics account where you can see a wide range of statistics about your website including number of visits, page views than the amount of time people are spending on your website.

Once you subscribe to one of our website care plans you will also receive more detailed analysis about your website performance and recommendations on how to improve.

Download our pricing guideline

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